Draft. This document is not in force yet — some details are still being settled, and it is published here for review rather than as an agreement. Questions in the meantime: support@coii.io.

Refund Policy

Coii Audio

Effective effective date

This policy forms part of the Terms of Service.

1. Try it first — that is what the policy is built around

Coii Audio runs with every feature available for thirty days before you pay anything. No card, no account, no registration. Thirty days is longer than any refund window, and it covers the same ground a refund would: whether the app runs on your Mac, whether transcription is good enough for your meetings, whether the summaries are worth reading.

Because you can find all of that out for free, this policy is narrower than one for a product bought unseen. Buy after the trial has answered your questions, not before.

2. Refunds we grant

Duplicate purchase. You bought the same licence twice. We refund the extra one.
The Software does not work on a supported setup. At the time of your purchase your Mac and macOS version were within the stated requirements, the app fails to launch or a core function is unusable, and we could not resolve it with you.

"Core function" means recording, transcription or summarisation — the things the Software is sold as doing.

3. Refunds we decline

Subjective reasons: you changed your mind, you do not like it, you found something else, or your circumstances changed.
No stated reason. "I just want a refund" cannot be assessed.
Expectations beyond what the Software is described as doing — for example perfectly accurate transcripts, a summary that reads like a person wrote it, or reliable diarisation of a crowded room on one microphone. §10 of the Terms says plainly that this is machine output and contains mistakes.
Problems caused by a third-party model you chose to download, or by a model host being unavailable.
Refusing to take part in reasonable troubleshooting. We cannot see your machine; a fix needs you.
Changes you make after buying. The assessment is against the setup you had when you bought. Downgrading macOS below the stated minimum, running the app in a virtual machine, over remote desktop or on a cloud Mac, or a non-standard system configuration, are not grounds for a refund. Audio capture on macOS depends on the machine actually having a microphone and a real display session; these environments are outside what the Software is sold for.
Requests made after the window in §5.
A licence that has been shared, resold or used in breach of §4 of the Terms.

4. How to ask

Email support@coii.io with:

the email address you bought with,
what happened — the specific failure, and what you saw,
your Mac model and macOS version.

We reply within three business days. If we ask for a log or a screenshot, it is because it decides the outcome, not to run out the clock.

5. The window

Requests must reach us within refund window days days of purchase.

Decide this before publishing. If you sell to consumers in the EU or the UK, a window shorter than 14 days is not enforceable against them: they have a statutory 14-day right of withdrawal for digital content, which is waived only if they expressly consented to immediate delivery and acknowledged losing the right at checkout. Lemon Squeezy handles that consent as merchant of record — confirm how it does so for your product before relying on it. Setting the window to 14 costs almost nothing after a 30-day trial and removes the question.

6. How the money comes back

Approved refunds are issued by Lemon Squeezy LLC, our merchant of record, to the original payment method. We instruct it; Lemon Squeezy performs it. Its own terms govern the transaction, and payment processing fees may not be returned.

Timing is your bank's, typically 5–10 business days after it is issued.

7. What a refund does to your licence

The licence key is revoked when the refund is issued. You must stop using the Software and remove it from your devices.

Note the technical limit stated in §7 of the Terms: revoking a key blocks new activations but does not disable a machine that has already activated. That is a consequence of the app never phoning home. Continuing to use a refunded licence is a breach of the Terms, not a loophole in them.

8. Statutory rights

Nothing in this policy limits rights you have under consumer law that cannot be excluded by agreement — including EU, UK and Australian consumer law. Where those rights are wider than this policy, they apply.

9. Contact

Riff Tech, Inc. seller address support@coii.io